Transport FAQ: How Our Freight Bulletin Board Works

CargoDelivery is a digital classifieds marketplace (bulletin board) that connects individuals or businesses looking to ship goods with independent transport providers heading in the same direction. Shippers post what they need moved and drivers post the routes they are already travelling. We are not a transport company, freight forwarder, or broker — we simply provide the space where supply meets demand. This transport FAQ explains how that works in practice.

Searching for routes or posting your shipping needs is completely free. We do not charge commissions on bookings, and there are no hidden subscription fees. The only optional paid feature is a listing boost for drivers who want extra visibility. Beyond that, browsing, posting, and contacting other users costs nothing.

The platform is open to clients (private individuals or businesses who need something transported) and independent drivers who have space to offer. You should be legally able to enter into agreements in your country, and drivers must hold the licences their work requires. Both sides agree to our Terms of Service when they use the marketplace.

CargoDelivery focuses on connecting shippers and drivers across Europe, including cross-border journeys within the EU, to and from the United Kingdom, and beyond. Because listings are posted by independent drivers, the routes available at any moment depend on where those drivers are travelling. Search your specific direction to see what is on offer.

You can browse listings freely, but to post a shipment request, publish a route, or contact another user you will usually need to register a profile. Registration is free. You are responsible for keeping your login details secure and your profile information accurate and up to date.

Because CargoDelivery operates strictly as an information directory, we do not set or calculate shipping rates. Every shipment is unique. You negotiate the final price directly with your chosen driver based on cargo size, weight, distance, and urgency. There is no middleman adding a markup, so the price you agree is the price between you and the driver.

Search for your direction or post a request describing what you need moved, the pickup and drop-off points, and your rough timing. Drivers travelling that way can see your request, or you can browse published routes and contact a driver directly. Compare a few listings, read any reviews, and choose the carrier who best fits your cargo and schedule; this transport FAQ recommends comparing several before you commit.

All financial transactions happen directly between you and the driver, outside of our platform. You can agree on cash on delivery, bank transfer, or any other method that works for both parties. CargoDelivery does not handle, hold, or process payments, so we cannot issue invoices or refunds. Agree your payment terms clearly and, ideally, in writing before the transport begins.

No. As an open bulletin board, CargoDelivery does not provide insurance and holds no liability for lost, stolen, or damaged goods. We strongly recommend discussing insurance directly with the carrier before handover, and arranging your own cover for anything valuable or fragile. Document the condition and value of your goods at handover so both parties have a clear record.

You can arrange transport for most everyday goods — parcels, furniture, personal effects — but illegal, dangerous, and restricted items are strictly forbidden. Weapons, narcotics, hazardous chemicals, counterfeit goods, and protected wildlife must never be listed or carried. For the full list and the rules for cross-border loads, read our Customs Rules before you post.

Any claim about the condition or whereabouts of your cargo is a matter between you and the driver, because the driver alone carries and controls the goods. CargoDelivery is not a party to the transport and accepts no liability for loss, damage, or delay. This is exactly why we recommend agreeing insurance and clear terms up front, and choosing a carrier you have checked carefully.

For cross-border journeys, you and the driver are jointly responsible for the correct paperwork, declarations, and any duties or taxes. CargoDelivery does not prepare or clear customs documentation. Agree in advance who covers duties and who carries which documents, and review our Customs Rules for the essentials before your goods leave.

No, there are no PRO accounts or premium paid subscriptions. Every driver can register and post their available transport routes entirely for free. As this transport FAQ notes, the marketplace works best when it is open to every independent carrier, from a driver with a single van to an established transport business.

While publishing is free, you can use our optional paid “Top Listing Boost”. Boosting moves your announcement to the top of the search results, making it highly visible to clients searching that specific direction. Your listing appears in results either way, but a boost can help you fill empty space faster on a popular corridor.

When you post a route, clients see your profile details and contact you directly using the communication methods you provided to discuss freight details and pricing. From there, the two of you agree everything between yourselves — the platform stays out of the conversation. Keeping your profile accurate and responding promptly helps you win more work.

You choose which loads to accept, and you should only take on cargo you are licensed, equipped, and insured to move. You must refuse anything prohibited or restricted without the correct documents, and anything that looks dishonestly described. Carrying illegal goods — knowingly or not — is your legal risk, so inspect and confirm what you are transporting before you agree.

Yes. As an independent carrier, you transport goods on your own account and at your own risk. You are responsible for the roadworthiness of your vehicle, the validity of your permits, and the safe handling of the load. CargoDelivery does not employ you or supervise your work; it only helped a client find you. Any agreement you make is directly with that client.

A verified badge means our moderation team has manually checked the driver's basic identification documents. While this adds a layer of community trust, it is not a commercial guarantee. According to these transport FAQ guidelines, clients must always independently verify the carrier before completing a deal. The badge confirms an identity check at a point in time — it does not endorse a driver's reliability, skill, or honesty.

Do your own due diligence before you commit. Check the other party's profile and reviews, communicate through clear channels, agree everything in writing, and never send full payment before you are confident. Share only the personal information necessary to arrange the transport. Trust your instincts — if a listing or message feels wrong, walk away and report it.

No. Because every arrangement is a direct agreement between a client and a driver, any disagreement is settled between those two parties. We do not arbitrate, take sides, or act as a guarantor. Keeping written records of what you agreed is the best protection if a dispute arises, and you can pursue whatever legal remedies are available to you under the applicable law.

If you encounter a fraudulent listing, a suspicious profile, or misleading information, please contact our support team immediately through our contact page. We review all reports promptly to keep our marketplace safe, and we reserve the right to remove listings and ban accounts that break our rules or attempt to defraud other users.

You can manage your listings from your profile dashboard, where you can update the details, change your availability, or remove an announcement once your cargo space is filled or your shipment is arranged. Keeping listings current helps everyone: clients avoid contacting drivers who are no longer available, and drivers avoid enquiries for routes they have already completed.

Listings may be removed if they breach our rules — for example, offering prohibited items, containing misleading information, or showing signs of fraud. We moderate the marketplace to protect honest users and act on reports quickly. If you believe a listing was removed in error, contact support and we will look into it.

The boost is the platform's only paid feature, and it is optional. When you boost a route, your announcement is lifted to the top of the search results for that direction, so it is the first thing clients see when they look for that corridor. On busy routes with lots of competing drivers, that visibility helps you fill empty space faster. On quieter routes you may not need it at all.

Clear, honest listings get the best responses. For drivers, state your route, dates, the type and size of cargo you can take, and how to reach you. For shippers, describe your goods accurately, give realistic pickup and delivery points, and mention special requirements such as fragile items or timing. Accurate details save everyone time and reduce misunderstandings.

Where available, reviews from previous users are a useful signal, but they are one input among several. Read them alongside a driver's verification status and your own direct conversation. No single indicator is a guarantee — a verified profile, positive feedback, clear communication, and sensible terms together give a much better picture than any one alone.

Yes. Both business shippers and professional transport operators are welcome, provided they follow our rules and hold the licences their activity requires. Businesses moving commercial goods across borders should pay particular attention to customs and VAT obligations, which remain entirely their own responsibility. Our Customs Rules cover the essentials.

We collect only the limited information needed to operate the classifieds service, and we describe exactly how it is used in our Privacy Policy. Because users contact each other directly, share only the details necessary to arrange a transport, and treat other users' information with the same care you would want for your own.