Privacy Policy

Scope and Application of This Privacy Policy

This Privacy Policy applies to and protects the personal data of everyone who interacts with CargoDelivery, including website visitors, registered users, and customers. Whether you are simply browsing our website at cargodelivery.eu, using our services as a registered user, or engaging with us as a valued customer, it ensures that your personal data is processed according to the highest privacy and security standards available to us. It describes, in plain language, our practices and your rights concerning personal data, and it is intended to be read alongside any service-specific terms you may agree to when using particular features of our platform.

These commitments apply regardless of the device or channel you use to reach us, including desktop browsers, mobile browsers, and any mobile application we may offer in the future. If any part of our services links out to third-party websites or tools not covered here, we encourage you to review the privacy notices of those third parties separately, as this document governs only CargoDelivery's own data practices.

Data Collection and Processing

Our commitment to transparency, as expressed throughout this document, extends to how we collect and use your personal data. We gather personal data through a variety of interactions, including but not limited to your use of our services or products such as the transport dispatch board, or whenever you choose to send us information directly, for example through a support ticket, a contact form, or a phone call.

Categories of personal data we may process:

• First and last name
• Email address / phone number
• National ID / passport numbers
• Physical address and city
• Credit card & bank account details
• IP address & browser details
• Operating system version
• Real-time GPS location
• Browser fingerprinting logs
• Purchase & transaction history

Please note that we process only the data that is essential for delivering our services, fulfilling legal obligations, or improving your overall user experience. Your privacy remains our top priority, and this commits us to treating your personal data responsibly and in compliance with all applicable laws, at every stage of collection, storage, and use.

At CargoDelivery, we believe in a responsible and ethical approach to handling personal data, and this Privacy Policy is our way of putting that belief into writing. The data we collect serves several purposes, all aimed at improving the services we offer and ensuring the highest possible level of satisfaction among our users, customers, and employees. Below are the primary ways in which the personal data we collect is used:

• Authentication and account security
• Customization of user interfaces
• Communication & system notifications
• Analytics & performance metrics
• Marketing and dynamic advertising
• Display of localized video content
• Research and platform updates
• Dedicated customer support
• Fraud prevention & risk assessment
• Secure payment processing
• Dynamic tag management
• Compliance with legal requirements

We periodically review the categories listed above to make sure this document accurately reflects our current practices. If we begin collecting a new category of personal data or start using existing data for a materially different purpose, we will update it and, where required by law, notify you or request your consent before proceeding.

Data Storage and Protection

Data Storage

Personal data is stored on secure servers located in the following jurisdiction: Greece (GR). For services that require international data transfers, we are committed to ensuring that such transfers comply with applicable laws and that data protection standards remain equivalent to those in place at our primary location.

Data hosting partners: We work with reputable data hosting providers who are committed to deploying state-of-the-art security measures. These partners are selected based on their adherence to strict data protection standards, and their obligations to us are set out in writing so that these standards are respected throughout our entire hosting infrastructure.

Data Protection Measures

Encryption: To protect data both in transit and at rest, we deploy robust encryption technologies across our systems, consistent with the safeguards described in this document.

Access control: Access to personal data is strictly limited to authorized personnel who have a legitimate business need to access it. We enforce strict access controls and regularly review permissions to make sure that access remains proportionate and necessary.

Security audits and monitoring: Regular security audits are conducted to identify and remediate potential vulnerabilities. We also continuously monitor our systems for unusual activity to prevent unauthorized access, and any findings that affect how personal data is handled will be reflected in future updates to this page.

Data retention: We retain personal data only for as long as necessary to fulfil the purposes described here, including satisfying any legal, accounting, or reporting requirements. When personal data is no longer needed, we take reasonable steps to securely delete or anonymize it.

Data Sharing and Disclosure

At CargoDelivery, we are committed to protecting your personal data and ensuring it is treated with the utmost respect. This section explains how and with whom we may share your information, and under what conditions such sharing takes place.

Third-party service providers: We may share your data with third-party providers who perform services on our behalf. These trusted parties may access personal data on a need-to-know basis and are contractually obligated to keep your data confidential. Under these terms, such partners are prohibited from using your personal data for any purpose other than providing the agreed services to CargoDelivery, and they must maintain the confidentiality of your information at all times.

Data Processing Agreements (DPAs): Whenever we share your data with third-party providers, this happens under Data Processing Agreements (DPAs). These agreements make sure your information is managed in accordance with the GDPR and other relevant data protection laws, and they reinforce the commitments made throughout this document. Such agreements require third parties to implement appropriate technical and organizational measures to safeguard the security of your data.

Transparency and control: We believe in transparency and in giving you control over your personal data. You will always be informed of material changes to our sharing practices and, where applicable, given the opportunity to consent to those changes before they take effect.

User Rights and Choices

At CargoDelivery, we recognize and respect your rights regarding your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This section is dedicated to helping you exercise your rights effectively. Below is an overview of your rights and how you can act on them.

Your core GDPR rights under this Privacy Policy:

• Right of access (Art. 15 GDPR): You have the right to obtain confirmation as to whether personal data concerning you is being processed, and to receive information about that data and how it is being processed.
• Right to rectification (Art. 16 GDPR): If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to erasure / "right to be forgotten" (Art. 17 GDPR): You have the right to request the deletion of your personal data, including in cases where the data is no longer necessary for the purposes for which it was collected.
• Right to restriction of processing (Art. 18 GDPR): Under certain conditions, you have the right to request that we restrict the processing of your personal data.
• Right to data portability (Art. 20 GDPR): You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to object (Art. 21 GDPR): You have the right, on grounds relating to your particular situation, to object at any time to the processing of personal data concerning you, including profiling and direct marketing.
• Right to withdraw consent (Art. 7(3) GDPR): Where processing of your personal data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to lodge a complaint with a supervisory authority (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe that the processing of personal data concerning you infringes applicable data protection laws.

Exercising your rights: To exercise any of the rights described here, please contact us at [email protected] or by phone at +353 851137344. We will respond to your request in accordance with applicable data protection laws and within the statutory timeframes. Please note that, in some cases, we may need to verify your identity as part of this process to ensure the security of your personal data and to keep these protections meaningful in practice rather than merely symbolic.

We encourage you to reach out whenever something here is unclear. Our support team is trained to walk you through each of these rights individually, explain any relevant exceptions, and help you submit a formal request if that is what you would prefer.

Cookies and Tracking Technologies

At CargoDelivery, we value your privacy and are committed to transparency about the use of cookies and other tracking technologies on our website, cargodelivery.eu. This section explains how these technologies work. They play a crucial role in keeping our digital platforms running smoothly, enhancing your user experience, and generating insights that help us continuously improve.

Understanding cookies: Cookies are small data files stored on your device that allow us to remember your preferences and gather information about how you use our website. Tracking technologies such as web beacons and pixel tags help us understand how you interact with our website and which pages you visit, and these rules apply equally to all of these mechanisms.

We may update the cookies and tracking technologies we use in order to improve our services or meet legal requirements, and any such update will be reflected in a revised version of this page. We will notify you of material changes and, where necessary, seek your consent again. For more detailed information about the cookies we use, their purposes, and how to manage your preferences, please visit our detailed cookie policy tracking panel at https://app.cookieyes.com/.

International Data Transfers & Marketing Rules

At CargoDelivery, we may transfer your personal data to locations outside your country of residence, including countries whose data protection laws may differ from those of your own jurisdiction. This section is meant to reassure you that any such transfers are carried out with the utmost care and in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR).

Where personal data is transferred internationally, we rely on recognized safeguards such as standard contractual clauses, adequacy decisions, or equivalent mechanisms recognized under the GDPR, so that the protections described throughout this document travel with your data wherever it is processed.

Direct marketing communications: Where required by law, we obtain your express consent (opt-in) before sending you direct marketing communications. Every direct marketing message we send by email includes clear instructions on how to unsubscribe or object to receiving future marketing communications (opt-out). You can adjust your preferences at any time, quickly and without hassle, and doing so does not affect any other rights described here.

If our marketing practices change in a way that materially affects how your personal data is used, we will update this Privacy Policy accordingly and, where legally required, notify you directly before the change takes effect.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, our services, or the law. Whenever we make a significant change, we will update the effective date at the top of this Privacy Policy and, where appropriate, provide additional notice such as a banner on our website or a direct email. We encourage you to review this Privacy Policy periodically so that you remain informed about how CargoDelivery collects, uses, and protects your personal data.

If you have any further questions about this Privacy Policy or how it applies to your particular situation, please do not hesitate to contact us using the details provided above. Thank you for trusting CargoDelivery with your personal data.