Terms of Service: The Rules of Our Digital Transport Marketplace

Nature of the CargoDelivery Platform

These Terms of Service govern your access to and use of the CargoDelivery platform. CargoDelivery is an online marketplace and technology platform that provides informational, matchmaking, and communication tools connecting Clients/Shippers who publish transport needs with Drivers/Carriers who respond with Offers. Under these Terms of Service, CargoDelivery is not a party to the transport arrangement its Users ultimately agree between themselves.

At the same time, CargoDelivery provides search, listing, Offer, Auction, Match, communication, notification, Contact Access, and other Platform Services described throughout these Terms of Service.

Definitions Used Throughout These Terms of Service

To avoid any confusion, the following terms carry a specific meaning wherever they appear in these Terms of Service:

Eligibility and Account Registration

To publish a Load or Route, submit an Offer, or contact other Users, you must register an account. By creating an account you confirm that you are legally capable of entering into binding agreements in your jurisdiction and that all information you provide is accurate, current, and complete. You are solely responsible for maintaining the confidentiality of your login credentials and for every activity that occurs under your account.

You agree to notify CargoDelivery promptly if you suspect any unauthorised use of your account. Registering under a false identity, impersonating another person or business, or maintaining multiple accounts for deceptive purposes — including to manipulate Offers or an Auction — is prohibited and may result in suspension or removal from the Platform.

Loads, Routes and Transport Categories

A Client may publish a Load, and a Driver may publish a Route. Loads published through the Platform may relate to goods and freight, parcels, personal belongings, furniture and large cargo, animals, or passenger transport, depending on the categories made available on the Platform at the relevant time. Each User is solely responsible for the accuracy of the information submitted, including a description of the Load, its weight, dimensions, dates, and pricing expectations.

CargoDelivery may, at its discretion, moderate, hide, or remove any Load or Route listing that appears inaccurate, misleading, incomplete, or in breach of these Terms of Service. Publishing a Load does not constitute an order placed with CargoDelivery, and CargoDelivery does not undertake to provide Transport Services for any Load published on the Platform.

Offers and Auction

Under the Offer and Auction mechanism described in these Terms of Service, a Driver independently proposes a price for a published Load. Several Drivers may submit competing Offers on the same Load, and the Client may compare those Offers freely. The Client alone decides which Offer, if any, to accept, and the Client is under no obligation to accept the lowest-priced Offer available.

CargoDelivery does not automatically select a winning Offer and does not recommend a particular Driver on the basis of price alone. Before an Offer is accepted, a Driver may amend that Offer within the limits permitted by the Platform's functionality. Once a Match is formed, the corresponding Auction closes and the remaining Offers for that Load become void. The price stated in an Offer is proposed by the Driver — it is not a price fixed or endorsed by CargoDelivery.

Match Formation

Once a Client accepts an Offer, a Match is created between the Client and the selected Driver. A Match is not, and must never be interpreted as, a transport contract with CargoDelivery. A Match simply confirms that the Platform has technically connected a Client and a Driver for a given Load; CargoDelivery does not become a third party to the resulting Transport Agreement. All other, non-selected Offers relating to that Load are void once the Match is formed.

Creation of a Match does not mean that CargoDelivery guarantees the identity, licensing, insurance, suitability, solvency, or future performance of either User — including where that User's profile displays a verification badge or similar indicator.

Match Chat

Once a Match is formed, the Client and the selected Driver may communicate using the built-in Match Chat. To protect the paid Contact Access feature described in these Terms of Service, Users must not use Match Chat to share:

• Phone numbers
• Email addresses
• Telegram usernames or links
• WhatsApp or Viber details
• External URLs
• Contact information disguised through spacing, symbols, images, spelling variations, or similar circumvention methods
• Any other means intended to bypass Contact Access

CargoDelivery may use automated filtering to detect and block such attempts, and repeated violations may result in restricted access to the Platform.

Acceptable Use and Prohibited Conduct

To keep CargoDelivery lawful and usable for everyone, Users must not: publish or request Transport Services for illegal, dangerous, prohibited, or restricted items; submit false, misleading, or fraudulent Loads, Routes, or Offers; attempt to manipulate an Auction, for example through fake Offers or coordinated bidding; distribute spam or malware; scrape or harvest Platform data through automated means; harass, threaten, or defame other Users; circumvent or disable any security feature of the Platform; or register or operate multiple accounts for deceptive purposes.

Drivers must hold the licences, permits, and insurance required by applicable law for the Transport Services they offer, including any documentation needed for cross-border transport, passenger transport, or animal transport where relevant. Compliance with import, export, customs, and licensing requirements is the responsibility of the Users involved. If a shipment crosses a border, Users should review the applicable customs rules in advance, and consult the official guidance published by the European Commission's customs authorities or their local customs office for the definitive position.

CargoDelivery reserves the right, at its discretion, to remove any listing or Offer and to suspend or restrict an account that violates this section, in accordance with the moderation procedures described under Content Moderation and Illegal Content below.

Financial Independence

CargoDelivery separates all payments connected to a Match into two distinct categories. Users should read this section of these Terms of Service carefully before relying on assumptions about how money moves through the Platform.

Platform Service Fees

Platform Service Fees may be fixed amounts, percentage-based amounts, or calculated using another method. The applicable fee, the basis on which it is calculated, the currency, and the total amount payable will be displayed to the User before that User confirms the relevant paid Platform Service.

A Matchmaking Fee may apply where expressly displayed to the relevant User before confirmation. Any new or changed fee will apply prospectively and will not alter fees already confirmed for completed purchases.

Ranking and Paid Visibility

Where the Platform ranks or orders Loads, Routes, profiles, or other marketplace results, CargoDelivery will disclose the main parameters that determine that ranking and the reasons for the relative importance of those parameters in a clear and intelligible manner, to the extent required by applicable law.

VIP Services such as VIP Load or VIP Route may increase the visibility or prominence of the relevant listing where this is part of the Platform functionality shown to the User before purchase. Any paid influence on ranking or prominence will be identified transparently. Payment for a VIP Service does not guarantee that a Driver will be selected, that a Client will accept an Offer, that a Match will be created, or that a Transport Agreement will be concluded.

Payment Processing

CargoDelivery may use a third-party Payment Provider to technically process payments for Platform Services. Depending on the payment model used, CargoDelivery may also use a Merchant of Record, who may act as the seller of record for the relevant Platform Service for payment purposes and may take on certain responsibilities under its own agreement and applicable law.

Depending on the payment model in use, the Payment Provider and/or Merchant of Record may perform payment processing, tax calculation or collection, payment confirmation, receipt or invoice functions, and refund administration. Details of the specific Payment Provider and/or Merchant of Record used will be disclosed to Users at checkout once the relevant integration is active.

Naming of Platform Payments

To avoid any suggestion that CargoDelivery is paid for transport, all amounts charged by CargoDelivery under these Terms of Service are described using terms such as Platform Service Fee, Matchmaking Fee, Information Service Fee, or Contact Access Fee. CargoDelivery does not use, and Users should not interpret any charge as, a "Transport Fee," "Freight Payment," "Delivery Payment," or "Payment for Transportation." This distinction is fundamental to the marketplace model described throughout these Terms of Service.

Refunds and Withdrawal

Where required by applicable consumer law, CargoDelivery will obtain the consumer's prior express request or consent to begin supplying a paid digital Platform Service during the statutory cancellation period, together with any acknowledgement required by law concerning the consequences for the right to cancel. The standard cancellation period for a digital service is ordinarily 14 days from the conclusion of the relevant contract, unless applicable law provides otherwise.

Refunds will be provided where required by applicable law, and may also be provided under CargoDelivery's applicable refund policy for duplicate charges, payments taken in error, or a paid Platform Service that was not supplied.

Where a paid digital Platform Service has begun during the cancellation period at the consumer's express request and the consumer subsequently exercises a lawful right to cancel before the service has been fully supplied, the consumer may be required to pay a proportionate amount for the part of the service already supplied, where permitted by applicable law.

A Platform Service is treated as supplied once the User has received what was paid for. For example, Contact Access is treated as supplied once the Platform has provided access to the relevant contact details, and a VIP Service is treated as having begun once the corresponding VIP placement has been activated.

Nothing in these Terms of Service removes any cancellation, refund, or other consumer right that cannot lawfully be excluded.

Liability

These limitations concern the conduct and performance of Users, not any attempt by CargoDelivery to disclaim responsibility for its own breaches of law. To the maximum extent permitted by applicable law, CargoDelivery is not liable for:

• The accuracy of any Load, Route, Offer, or other User Content
• A Driver's or Client's licensing, permits, or insurance
• Dangerous or prohibited goods, or the transport of animals or passengers
• Customs, tax, or regulatory compliance
• Vehicle condition or roadworthiness
• Payments made directly between Users
• Cancellations, delays, or no-shows
• Loss of, or damage to, transported Loads
• The performance of any third-party service used by Users

Transport Agreement

Any Transport Agreement is concluded exclusively between the Client and the Driver. Acceptance of an Offer and the resulting creation of a Match records the Client's selection of that Driver through the Platform, but CargoDelivery is not a party to any Transport Agreement and does not itself conclude that agreement on the Users' behalf.

The Users remain responsible for agreeing any additional transport terms that are not contained in the Accepted Offer, including pickup and delivery location, timing, liability, insurance, and method of payment.

Status of Drivers and Business Users

Drivers using the Platform may act as private individuals, self-employed operators, or registered business/professional carriers. Each Driver is solely responsible for correctly declaring their status and for complying with all applicable licensing, tax, insurance, and transport regulations relevant to that status and jurisdiction.

Where a Driver acts as a Business User within the meaning of Regulation (EU) 2019/1150 or equivalent applicable law, the grounds on which CargoDelivery may restrict, suspend, or terminate that Business User's access include the grounds described in Acceptable Use and Prohibited Conduct, Content Moderation and Illegal Content, failure to pay an applicable Platform Service Fee, fraud or attempted fraud, material or repeated breach of these Terms, legal or regulatory requirements, misuse of Platform security or Contact Access controls, and other grounds expressly identified in these Terms.

Where required by applicable law, CargoDelivery will provide the affected Business User with a statement of reasons for a restriction, suspension, or termination and information about any available means of redress. A full termination of Platform Services to a Business User will ordinarily be notified with the reasons for that decision at least 30 days before it takes effect, except where a shorter period or immediate action is permitted or required by law, regulation, repeated infringement, fraud, safety, security, or another applicable legal exception.

Trader and Private Driver Status

Each Driver must accurately declare whether they are acting as a private individual or in the course of a trade, business, craft, or profession as a Trader / Professional Driver.

Where applicable law requires marketplace disclosure of that status, CargoDelivery will display the relevant Trader or private status to the Client in a clear manner before the Client becomes bound by the relevant transaction or Transport Agreement.

Business User Data Access

Where Regulation (EU) 2019/1150 or equivalent applicable law applies, CargoDelivery will provide Business Users with clear information about their access to personal and non-personal data that they or Clients provide for use of the Platform, and data generated through their use of the Platform.

CargoDelivery may retain data after account closure where retention is necessary or permitted for legal compliance, accounting, fraud prevention, security, dispute handling, enforcement of these Terms, or other legitimate purposes described in the Privacy Policy. Any rights of access, deletion, restriction, or portability under applicable data protection law are governed separately by the Privacy Policy and applicable law.

Account Closure and Termination by Users

A User may request closure of their CargoDelivery account through any account-closure function made available by the Platform or by contacting CargoDelivery Support. Where a Business User is entitled to terminate its contractual relationship with CargoDelivery under applicable law, CargoDelivery will make that right available on the conditions required by that law.

Account closure does not automatically cancel or extinguish rights and obligations that arose before closure, including confirmed Platform Service Fees, active disputes, obligations connected with a Transport Agreement between Users, or records that CargoDelivery is required or permitted to retain for legal, accounting, fraud-prevention, security, audit, or enforcement purposes.

Additional Distribution Channels and Affiliate Programmes

Where Regulation (EU) 2019/1150 or equivalent applicable law requires disclosure of additional distribution channels or affiliate programmes through which Transport Services offered by Business Users may be marketed, CargoDelivery will describe those channels and programmes in these Terms or in other information made available to the relevant Business Users on a durable medium.

Intellectual Property and User Content

The CargoDelivery name, logo, website design, layout, and original text and graphics are owned by the Platform operator and/or its licensors, and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Platform without prior written permission, beyond the personal, non-commercial use inherent in browsing and publishing listings.

When you publish a Load, Route, photo, or other content, you retain ownership of it, but you grant CargoDelivery a non-exclusive, royalty-free licence to display, store, and distribute that content on the Platform for the purpose of operating the marketplace. You are responsible for ensuring that anything you post does not infringe the rights of any third party.

Third-Party Services

The Platform may rely on third-party services, including payment providers, login providers, and mapping or notification services, and may contain links to third-party websites. These are provided for convenience only. CargoDelivery does not control, endorse, or assume responsibility for the content, practices, or reliability of any third-party service, and use of such services is at the User's own risk.

Privacy

Your use of CargoDelivery is also governed by our Privacy Policy, which sets out how personal information is collected, used, and protected, and identifies the applicable legal bases for that processing.

Content Moderation and Illegal Content

CargoDelivery may use a combination of automated filtering and manual review to detect, restrict, remove, or otherwise moderate listings, Offers, messages, profiles, or accounts that appear illegal, fraudulent, unsafe, or in breach of these Terms of Service. Automated tools may also be used to detect attempts to disclose prohibited contact information or circumvent Contact Access. CargoDelivery may retain audit and security records where necessary or permitted for moderation, fraud prevention, security, dispute handling, legal compliance, or enforcement.

Where the Digital Services Act or other applicable law requires CargoDelivery to maintain an electronic notice-and-action mechanism, CargoDelivery will make available a mechanism through which individuals or entities can report specific content they consider illegal. The mechanism will permit the reporter to identify the content precisely, including its URL or Platform reference where available, explain why the content is considered illegal, provide the contact information required by law, and submit any declaration or good-faith statement required by applicable law.

Where required by applicable law, CargoDelivery will acknowledge receipt of a valid notice, notify the reporter of the decision taken where legally required, inform an affected User of a restriction or removal and the reasons for it, and provide information about any available redress or complaint mechanism.

Changes to These Terms of Service

Changes for Consumers and Private Users

CargoDelivery may modify, update, or replace these Terms of Service to reflect changes in law, regulation, Platform functionality, security requirements, business operations, or Platform Services. When a material change is made, the "last updated" date shown on this page will be revised and any additional notice required by applicable law will be provided. Continued use of the Platform after a change takes effect may constitute acceptance where permitted by applicable law.

Changes for Business Users

Where Regulation (EU) 2019/1150 applies, proposed changes to these Terms of Service that affect a Business User will be notified to that Business User on a durable medium with the notice period required by applicable law, normally at least 15 days before the change takes effect, unless a lawful exception applies or the Business User validly waives the notice period in circumstances where such waiver is permitted.

A longer notice period will be provided where required to allow the Business User to make necessary technical or commercial adaptations. Where applicable law provides such a right, the affected Business User may terminate its contractual relationship with CargoDelivery before the expiry of the applicable notice period.

General Provisions

If any provision of these Terms of Service is found unenforceable, the remaining provisions continue in full force and effect. A failure by CargoDelivery to enforce any right or provision does not constitute a waiver of that right. These Terms of Service, together with the Privacy Policy and any other referenced policies, constitute the entire agreement between you and CargoDelivery regarding your use of the Platform, and supersede any prior understandings. CargoDelivery may assign these Terms of Service in connection with a merger, acquisition, or sale of assets.

Governing Law and Jurisdiction